Mama24 Platform Terms & Conditions of Use

By accessing or using the mama24 platform, you confirm that you have read, understood, and agreed to comply with these Terms & Conditions, along with the Privacy Policy and any additional guidelines issued from time to time.

These Terms apply to all users of the mama24 platform, including visitors without an account, registered members, and participants in any promotion or competition organised by mama24.

To register and use mama24's services, you must meet all of the following eligibility criteria:

• At least 18 years old on the date of registration.
• A valid Malaysian resident with an active Malaysian phone number.
• Not appearing on any self-exclusion list or gambling prohibition order issued by any authority.
• Must not have had a previous mama24 account terminated for a terms violation.
• Not acting as a representative or agent for any third party in any capacity.

Mama24 reserves the right to request proof of age and identity at any time. If a user is found to have provided false information regarding their age or identity, the account will be terminated immediately and all remaining funds may be forfeited.

You are solely responsible for maintaining the confidentiality of your account login details, including your username and password. All activity that occurs under your account is your responsibility alone.

• Do not share your password or account details with anyone, including family members.
• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) for added protection via your account settings.
• Contact the mama24 support team immediately if you suspect your account has been accessed without authorisation.
• Accounts are personal and may not be transferred, sold, or lent to any other party.

Mama24 reserves the right to temporarily suspend an account for security verification purposes, investigation of suspicious activity, or at the request of relevant authorities. During the suspension period, access to funds may be withheld until the investigation is concluded.

Mama24 supports a range of popular and secure payment methods in Malaysia. All deposits must come from legitimate sources and must be made in the registered member's name only.

• All deposits are final and non-refundable once processed.
• Mama24 does not charge any additional fees for deposits; however, your bank or e-wallet provider may apply their own charges.
• Failed deposits due to user error will not be credited to the account automatically. Please contact customer support with proof of transaction.
• Mama24 reserves the right to limit the maximum daily deposit amount for certain accounts based on internal risk assessment.

Fund withdrawals are only permitted after the KYC (Know Your Customer) verification process has been successfully completed. This is an industry-standard requirement to ensure the security of all mama24 members.

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals are processed within 15 to 30 minutes on standard business days.
• The withdrawal method must match the deposit method used, except in specific cases approved by management.
• First-time withdrawals require additional identity verification via email or live support.
• Withdrawals exceeding RM5,000 may require a longer processing time of up to one business day.
• Bonus funds that have not met the rollover requirement cannot be withdrawn until the requirement is fully satisfied.

Mama24 offers a wide range of bonuses and promotions for both new and existing members. Each promotion has its own specific terms that must be read and understood before claiming.

• The welcome bonus is eligible to be claimed only one time only for each new account.
• Mama24's standard rollover requirement is 10x to 30x depending on the bonus type — exact terms are stated in each individual promotional offer.
• Bonus must be used within 30 days from the date of credit to the account. Expired bonuses will be automatically forfeited.
• Certain games may not count or may count at a different percentage towards the rollover requirement. A full list is available on the relevant promotions page.
• Mama24 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Any attempt to abuse the bonus system, including hedging techniques or the use of multiple accounts, will result in the cancellation of all related bonuses and winnings.

All games on mama24 — including slots, live baccarat, blackjack, roulette, football betting, badminton, and e-sports — are governed by their respective rules as stated on each game's page.

• The outcome of all games is final. Any technical discrepancy affecting a result will be resolved based on server data automatically recorded by mama24.
• Bets placed during a system outage or technical failure may be voided and the funds returned to the account.
• Mama24 reserves the right to void, suspend, or reinstate bets on any event affected by circumstances beyond its control, such as postponements, cancellations, or invalid results.
• For Live Casino games, the dealer's decision is final and cannot be disputed unless there is clear evidence of a technical error.
• Minimum and maximum bet limits for each game are shown within the respective game interface and are subject to change from time to time.

To maintain a safe and fair gaming environment for all mama24 members, the following activities are strictly prohibited:

• Use of bots, automated scripts, or any tool that provides an unfair advantage in gameplay.
• Fraud, hacking, or any attempt to exploit technical vulnerabilities in the platform.
• Opening or using multiple accounts to claim bonuses or gain other advantages.
• Colluding with other players to manipulate game outcomes.
• Money laundering or using the mama24 platform for any illegal activity.
• Spreading false information or making defamatory statements about mama24 on any public platform.
• Using another person's credit card or bank account without valid authorisation.

Mama24 takes the privacy and security of all members' personal data seriously. The collection, use, and protection of your personal data are governed by Privacy Policy of ours that form part of these Terms.

• Your personal data will not be sold or shared with third parties for marketing purposes without your consent.
• Account information may be shared with relevant authorities when required by Malaysian law.
• All financial transactions are protected with 256-bit SSL encryption.
• You have the right to request access to your personal data or to apply for account deletion through our support channels.

Mama24 is fully committed to responsible gaming practices. We provide a range of tools to help members maintain control over their playing habits.

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings page.
• Loss Limit: Limit the maximum amount you can lose within a set time period.
• Session Limit: Set a maximum session duration before the system automatically logs you out.
• Temporary Break: Suspend your account for 24 hours, 7 days, or 30 days at any time.
• Self-Exclusion: Permanently close your account by contacting our support team.

If you or someone you care about is experiencing gambling-related problems, please visit our Responsible Gaming us for additional support resources and information.

To the fullest extent permitted by applicable law, mama24 is not liable for any indirect, consequential, special, exemplary, or punitive losses arising from your use of or inability to use this platform, including but not limited to:

• Service disruptions due to scheduled system maintenance or technical emergencies.
• Losses arising from delays in deposit or withdrawal processing that are beyond mama24's control.
• Device damage or loss of user data arising from use of the platform.
• Losses arising from unauthorised access to your account due to your own negligence.

Mama24 reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice. Changes take effect immediately upon being posted on this website.

• We will endeavour to notify members of material changes via email or in-account notification.
• It is your responsibility to review these Terms periodically to ensure you are always aware of the latest conditions.
• Continued use of the mama24 platform following any amendments constitutes acceptance of the revised Terms.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, the mama24 support team is ready to assist you through a range of communication channels.

• Email: support@mama24.net
• Live Chat: Available 24/7 via the live chat button at the bottom corner of the screen
• Response time: Under 3 minutes via live chat, 24 hours via email

For more information about our policies, please refer to our Privacy Policy, Responsible Gaming, and FAQ us.