Mama24 Privacy Policy — Your Data Security Is Our Priority

Mama24 is an online casino and Sports Betting platform operating exclusively for users in Malaysia. We understand that privacy is a fundamental right, and we take this responsibility seriously across every aspect of our operations.

This Privacy Policy applies to all users who access or use the mama24 platform, including visitors without an account, registered members, and anyone who interacts with us through official communication channels such as email, live chat, and mama24's official social media.

We view your privacy not merely as a legal obligation, but as the foundation of trust that builds a lasting relationship between mama24 and our loyal community of players across Malaysia.

Mama24 only collects personal data that is strictly necessary to provide a safe, seamless, and high-quality service to all our members. The following are the categories of data we collect:

Mama24 collects your personal data through transparent and lawful methods. We always strive to inform you of the type of data being collected and the reason for doing so at each point of collection.

• Account Registration: When you create a new account at mama24, you are required to provide your name, email address, phone number, and date of birth for age verification purposes.
• KYC Verification: To process withdrawals, we require identity verification documents such as a copy of your MyKad or a valid Malaysian passport to comply with anti-money laundering (AML) legal requirements.
• Financial Transactions: Every time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, transaction details are recorded for account records and financial compliance purposes.
• Platform Usage: The mama24 system automatically records technical data such as your IP address, device type, and gaming activity for security and service improvement purposes.
• Direct Communications: When you contact our support team via live chat or email, the information you share will be stored to help us resolve issues more efficiently in the future.
• Cookies & Tracking Technologies: The mama24 website uses cookies and similar technologies to enhance your browsing experience. Further details are provided in Section 7.

Personal data collected by mama24 is used exclusively for legitimate, stated purposes. We do not use your data for any other purpose without first obtaining your additional consent.

• Account Management: Creating, verifying, and securely maintaining your user account on the mama24 platform.
• Payment Processing: Processing deposits and withdrawals via supported Malaysian local payment methods, including DuitNow, FPX, and various e-wallets.
• Identity Verification: Meeting KYC and AML requirements under Malaysian law to prevent fraud and money laundering.
• Platform Security: Detecting and preventing fraud, hacking, multiple-account abuse, and any other security threats to your account.
• Service Improvement: Analysing usage patterns on an aggregate (not individual) basis to improve games, the user interface, and the overall platform experience.
• Service Communications: Sending important account notifications, security updates, transaction confirmations, and policy changes.
• Customer Support: Resolving enquiries, complaints, and support requests more quickly and effectively.
• Responsible Gaming: Monitoring gaming patterns to identify members who may need support with their playing habits, in line with mama24's commitment to responsible gaming.
• Marketing Communications: Sending promotional information, bonuses, and exclusive offers — but only to members who have given their consent to receive such communications.

Mama24 does not sell, rent, or disclose your personal data to third parties except in the following limited circumstances necessary to deliver our services:

• Payment Service Providers: Payment gateways and e-wallet providers such as Touch 'n Go, GrabPay, and Boost receive only the data strictly necessary to process your financial transactions securely.
• Game Software Providers: Third-party gaming companies that provide slots, live casino, and other games on the mama24 platform may receive the minimum technical data necessary to deliver a seamless gaming experience.
• Cloud Services & Infrastructure: Technical infrastructure providers that help operate and secure the mama24 platform. All such providers are bound by strict confidentiality agreements.
• Legal Authorities: Where required by court order, direction from Malaysian authorities, or AML/KYC legal compliance obligations, mama24 may be required to disclose certain data to the relevant authorities.
• Fraud Protection: Fraud prevention and cybersecurity service providers that help mama24 protect the platform against malicious activity.

Protecting your personal data is mama24's primary responsibility. We continually invest in the latest security infrastructure to ensure your information is always safeguarded against cyber threats.

• 256-bit SSL/TLS Encryption: All communications between your device and mama24 servers are encrypted using 256-bit SSL/TLS protocol, making your data unreadable to unauthorised parties while in transit.
• Two-Factor Authentication (2FA): mama24 members can enable 2FA for an added layer of protection at login, reducing the risk of unauthorised access even if your password is compromised.
• 24/7 Security Monitoring: mama24's cybersecurity team monitors the platform around the clock to detect and respond to any threats or suspicious activity in real time.
• Internal Access Controls: Only authorised mama24 staff who require access to specific data for their role may access that information, in accordance with the principle of least privilege.
• Regular Security Audits: mama24 conducts regular security audits and independent third-party penetration testing to identify and remediate any vulnerabilities.
• Secure Data Backup: Critical data is backed up regularly to separate secure locations to ensure service continuity and protection against data loss.

The mama24 website uses cookies and similar tracking technologies to enhance the user experience, analyse web traffic, and deliver more relevant content to you.

• Essential Cookies: Required for core website functions such as login authentication and session security. These cookies cannot be disabled without affecting the platform's core functionality.
• Performance Cookies: Gathering information on how visitors use our website — such as the most frequently visited pages — to help us improve performance and content.
• Functional Cookies: Saving your preferences such as language, region, and display settings to deliver a more personalised experience on your next visit.
• Analytics Cookies: Used by mama24's internal analytics tools to understand aggregate usage patterns for product improvement purposes.

You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the mama24 platform.

As a mama24 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.

To exercise any of the rights above, contact the mama24 support team via email at support@mama24.net or via live chat. We will process your request within 14 business days from the date of receipt.

Mama24 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required under applicable Malaysian law.

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure to resolve any outstanding claims or disputes.
• Financial Transaction Records: Saved for minimum 7 years after a transaction takes place, in accordance with Malaysian accounting and AML legal requirements.
• KYC Records: Saved for minimum 5 years after the business relationship ends, in line with Malaysia's AMLATFPUAA 2001 requirements.
• Security & Technical Logs: Saved for 90 days to 1 year depending on log type, for security incident investigation purposes.
• Customer Support Communications: Saved for 2 years after resolution for quality assurance purposes and future reference should the issue recur.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised in accordance with mama24's internal procedures.

The mama24 platform may contain links to third-party websites in certain contexts, such as responsible gambling information or support resources. mama24's Privacy Policy does not apply to those external sites.

Mama24 is not responsible for the privacy practices or content of third-party websites you access through links on our platform. We recommend reading the privacy policy of each website you visit separately.

Mama24 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any changes will take effect immediately upon being published on this website.

• The "Updated" date at the top of this page will always reflect the date of the most recent revision.
• For significant material changes, we will endeavour to notify members via in-account notifications or their registered email address.
• Continued use of the mama24 platform after any changes to the Privacy Policy constitutes acceptance of the latest version.

If you have any questions, concerns, or requests regarding this Privacy Policy or how mama24 handles your personal data, please reach out to us through the following channels:

• Privacy Email: support@mama24.net
• Live Chat: Available 24/7 via the live chat button on the mama24 platform
• Response Time: Under 3 minutes via live chat; within 24 hours via email

For more information about our policies and services, please refer to the Terms & Conditions, Responsible Gaming, and FAQ us.